Customer satisfaction in the service sector.
By: Asian Productivity Organization.
Contributor(s): a APO Symposium on Customer Satisfaction in the Service Sector.
Material type: BookPublisher: Tokyo : Asian Productivity Organization (APO) , 2000Description: 144p : ill., 25 cm.ISBN: 9283322576 (pbk.).Subject(s): Service industries -- Customer services -- Asia -- Congresses | Consumer satisfaction -- Asia -- Congresses | Service industries -- Asia -- Management -- CongressesItem type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode |
---|---|---|---|---|---|---|---|
Documents | BIDS Library and Documentation Center | Non-fiction | XP APO Cus (Browse shelf) | C-01 | Available | 102114 |
"Report of the APO Symposium on Customer Satisfaction in the Service Sector held in Taipei, Republic of China from 20-23 September 1999"--T.p. verso.
Includes bibliographical references.